In the Web Support team, you will be responsible for providing technical support to customers, assisting them with the use of the Questor System via phone, chat, and remote access. You will register and track service requests, clarify questions about system functionalities, and participate in internal training sessions—contributing to a positive customer service experience and the continuous development of the team. ### **Responsibilities:** * Provide technical support to customers via phone, chat, or remote access; * Register and track service requests in the ticketing system; * Clarify questions regarding Questor System functionalities; * Route or escalate tickets when necessary; * Participate in internal training sessions; * Conduct internal training sessions, as required by the department. ### **Requirements:** * Basic knowledge of technical customer support; * Familiarity with customer support tools such as chat, phone, and remote access; * Knowledge of management systems (ERP); * Ability to analyze and resolve technical issues. ### **Preferred Qualifications:** * Familiarity with the Questor System; * Knowledge of tax and labor legislation; * Prior experience with management systems; * Experience in technology-focused customer support. ### **Academic Background:** * Currently pursuing or holding a bachelor's degree in Accounting, Computer Science, Information Systems, Infrastructure, or related fields.
João Silva
Indeed · HR
João Silva
Indeed · HR
