In the ERP Support team, you will be responsible for providing technical support to customers, assisting them in using ERP systems via chat, phone, and remote access. You will diagnose and resolve incidents, register and track technical tickets, and guide users on proper system usage, contributing to a positive customer experience and continuous improvement of services provided. ### **Responsibilities:** * Provide technical support to users via chat, phone, and remote access (AnyDesk). * Diagnose and resolve incidents related to ERP system modules. * Register and track technical tickets in the support platform (Desk.ms). * Clarify operational questions and guide customers on best practices for system usage. * Escalate complex issues to responsible teams, ensuring appropriate follow-up. * Perform other tasks assigned by the area manager. ### **Requirements:** * Experience in customer service and technical support; * Basic knowledge of ERP systems; * Familiarity with customer support and remote access tools; * Knowledge of technical ticket registration and tracking; * Ability to analyze and resolve technical problems. ### **Academic Qualifications:** * Technical or undergraduate degree in Administration, Management Processes, Accounting Sciences, Systems Analysis and Development, Information Systems, or related fields, either in progress or completed.
João Silva
Indeed · HR
João Silva
Indeed · HR
