Job Summary: The professional will attend to and guide customers regarding procedures, maintain efficient communication with teams, and record incidents to continuously improve service quality. Key Highlights: 1. Customer service and guidance 2. Efficient communication with internal and external teams 3. Opportunity for feedback to support continuous improvement #### **Main Responsibilities:** * Attend to and guide customers regarding reception procedures; * Maintain clear and efficient communication with internal and external teams to ensure proper operational flow; * Record incidents and provide feedback to continuously improve service quality. #### **Mandatory Requirements:** * Completed high school education; * Prior experience in customer service, preferably at airports or related areas; * Strong verbal and written communication skills; * Availability to work rotating shifts, including weekends and holidays. #### **Desirable Requirements:** * Bachelor's degree in Tourism, Hospitality, or related fields; * Knowledge of foreign languages, especially English and Spanish; * Customer service or hospitality training; * Proficiency with technology and digital tools. #### **Benefits:** * Meal Allowance: * Medical Assistance: * Dental Plan: * Health and Well-being Programs: * Educational Partnerships: * Life Insurance * Complimentary Services from Grupo Luck #### **Work Schedule and Hours:** * Shift Rotation: * Working Hours:
João Silva
Indeed · HR
João Silva
Indeed · HR
