Job Summary: Customer service professional responsible for managing interactions, updating data, and optimizing tools to ensure customer satisfaction. Key Highlights: 1. Focus on customer experience and resolution of requests 2. Opportunity to suggest improvements to tools 3. Work across multiple customer communication channels Description: * Bachelor's degree or Technologist degree (completed or in progress) in Administration, Communication, or related fields; * Prior experience in Customer Service (minimum 1 year); * Proficiency in Microsoft Office suite. * Provide service to referred customers, ensuring complete registration of information; * Manage and respond to customer requests that were not resolved during the first contact; * Update customer registration data as needed; * Review company policies and procedures daily via FAQs (Frequently Asked Questions); * Organize and maintain up-to-date work materials and support resources, ensuring availability of training-acquired resources; * Communicate suggestions for improvements and customizations to continuously optimize currently used tools; * Monitor the customer service queue across various communication channels (e\-mail, chat, phone, and customer portal); * Perform other customer service-related tasks at the Relationship Center, as requested by coordination; * Other related activities. 251210020218974205
João Silva
Indeed · HR
João Silva
Indeed · HR
