Job Summary: A customer service professional focused on humanization, negotiation, and information management, ensuring data security and confidentiality. Key Highlights: 1. Humanized and high-quality customer service 2. Negotiation and persuasion skills 3. Ensuring confidentiality and security of information Description: * Completed high school education; * Good interpersonal skills; * Strong communication skills; * Negotiation and persuasion skills; * Prior experience in public-facing customer service is desirable. * Provide humanized and high-quality customer service at business units and/or other designated locations; * Register/update customer information in the service system; * Request authorizations from health insurance providers according to each provider's established policy; * Deliver customer service considering all necessary information for examination execution, while adhering to the company's defined process; * Conduct negotiations with customers regarding fees and payment methods (in accordance with the company's aligned process); * Perform other duties relevant to the position; * Ensure confidentiality and security of information, complying with information security and data protection policies and regulations. 251121020247396564
João Silva
Indeed · HR
João Silva
Indeed · HR
