Customer Success Agent

Description

Job Summary: We are looking for a Customer Success Agent passionate about helping customers grow and ensuring they get the most out of our mentorship by building relationships and proactively identifying needs. Key Highlights: 1. Cultivate active relationships with customers 2. Act proactively to ensure customer success 3. Share knowledge and best practices with the team Description: We are seeking a Customer Success Agent who loves working with people and is results-oriented. If you have passion and enthusiasm for helping customers grow and thrive, this role is for you! In this position, you will serve as the bridge between IGD and our customers, ensuring they maximize the value of our mentorship. Your mission will be to build and nurture relationships, understand each customer’s unique needs and challenges, and act proactively to help them achieve their goals. This is a dynamic challenge requiring commitment, initiative, and passion for delivering value. If you believe you’re ready to make a difference and help businesses take off, join our team! Please review the job requirements carefully and apply :) \#VemSerIGDê Responsibilities and Duties * Study and stay updated on our Digital Marketing methodology; * Cultivate an active relationship with customers via support channels and in-person events; * Execute initiatives to increase engagement within your customer portfolio, while remaining vigilant for potential signs of disengagement and/or dissatisfaction; * Proactively assist customers in your portfolio by identifying obstacles, errors, and opportunities for improvement, and providing appropriate guidance to enhance their results; * Respond to technical and conceptual questions from our customers, and support them in implementing our methodology within their businesses; * Monitor and ensure all customer data remains up to date; * Implement actions to reduce cancellation and non-payment rates; * Share knowledge and best practices across the entire team. Requirements and Qualifications * Experience in Customer Service, Customer Success, or related fields; * Proficiency in using digital software tools such as CRM platforms, information management systems, demand management tools, and others; * Availability to travel and participate in events at various times. Preferred Qualification: * Familiarity with the Launch Formula. CRITICAL: You must be willing to deeply learn about our products and services, and commit to continuous learning and staying up to date. Additional Information: This is a CLT (Consolidation of Labor Laws) position, onsite (located in Brasília - DF). Working hours: 40 hours per week, Monday to Friday, 9:00 AM to 6:00 PM. Initial remuneration: R$ 1\.816,81 Benefits Offered: Health insurance with co-payment and full dental coverage; Meal allowance or food allowance via Caju card (your choice); Transportation allowance; Birthday day off; Childcare assistance for children up to 6 years old; Annual training allowance; SESC membership; IGDcard for snacks from our snack machine; Hours, team-building events, and a highly enjoyable work environment. Learn More About Us: Official Website Instagram Linkedin 2512060202191832807