Technical Service Analyst

Description

Job Summary: Technical Service Analyst focused on post-sales support, ensuring efficiency and traceability across the service chain while protecting patients during critical moments. Key Highlights: 1. Collaborative, diverse environment focused on continuous learning 2. Patient protection and excellence in technical support 3. Professional development opportunities and real-world impact **Location: Remote \- São Paulo** ------------------------------------ **Why Join Us?** -------------------------------------- We are a team passionate about technology, healthcare, and people. In Technical Service, you will join a **collaborative, diverse environment focused on continuous learning**, with real opportunities for professional growth. Our work has a clear purpose: **protecting patients during their most critical moments**, ensuring excellence in technical support and customer experience.**What You Will Do?** ------------------------- As a **Technical Service Analyst**, you will play an essential role in post-sales technical support operations, ensuring efficiency and traceability across the entire service chain. On a day-to-day basis, you will:* Respond to customer requests via phone, email, and chatbots, ensuring agile and high-quality service; * Create, process, track, and close service orders using **Salesforce**; * Strategically, accurately, and timely communicate and dispatch service orders to field engineers; * Monitor field service execution, ensuring adherence to deadlines and quality standards; * Ensure all records comply with healthcare regulatory requirements and internal policies, guaranteeing full traceability; * Schedule preventive and corrective maintenance throughout the lifecycle of medical devices, in accordance with applicable legislation; * Support the shipment of spare parts and maintenance kits, tracking logistics via **SAP**; * Record and maintain traceability of calibration and monitoring tools, supporting logistical planning with suppliers; * Actively participate in special projects and **continuous improvement** initiatives, contributing to process and team evolution. **What You Bring?** -------------------- ### **Essential Requirements** * Technical or undergraduate degree (completed or in progress) in fields such as administration, operations, business, healthcare, or related disciplines; * Experience or interest in customer service, service chains, or technical support; * Strong verbal and written communication skills; * Organizational skills, sense of urgency, and problem-solving focus; * Ability to work collaboratively and with a customer-centric mindset; * Basic English proficiency. ### **Preferred Qualifications (not required):** * Experience with medical equipment or work in hospital environments; * Prior field experience or involvement in technical services; * Knowledge or experience with **SAP** and/or **Salesforce**; * Spanish language proficiency; * Technical or biomedical education in healthcare. **What You Will Find Here?** ---------------------------------- * A collaborative, respectful, and inclusive workplace; * Opportunities for continuous learning and career development; * Exposure to technologies and processes critical to healthcare; * Work within a diverse team of over 70 professionals across Brazil and Latin America; * Competitive benefits aligned with market practices; * The chance to make a real impact on patient safety and care. ### **Meet Our Technical Service Team** Across Brazil and Latin America, our team comprises engineers, administrative professionals, supervisors, managers, and executive leadership — all united by a shared purpose: **service excellence and care for life**. \#LI\-NL1 \#LI\-Onsite**Fortive Corporation Overview** Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, built environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. **About Advanced Sterilization Products** ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology. ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital-acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology. ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital-acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. None