Operations Analyst

Description

Job Summary: Mercado Livre is seeking a professional to optimize processes, detect deviations, and implement strategic projects—focused on continuous improvement and user experience. Key Highlights: 1. Be energized by entrepreneurial spirit and focus on surpassing limits 2. Collaborate in teams to build together with others 3. Take initiative in an environment full of opportunities and challenges At Mercado Livre, we are democratizing commerce and financial services to transform people's lives across Latin America. Join this mission! Our Fintech business offers the entire region an integrated value proposition aimed at democratizing financial services and meeting the needs of over 60 million users. We provide an online platform enabling merchants to receive payments for electronic sales—both within and outside Mercado Livre—as well as QR code solutions and Point-of-Sale (POS) devices for physical-world sales. For millions of businesses, entrepreneurs, and professionals, we enable secure transaction processing through more than 50 payment methods across Latin America. Additionally, we offer free access to a digital account that allows users to pay, send, and receive money; generate income; and use cards for purchases or cash withdrawals. Through Mercado Crédito, we extend credit to meet the needs of the individuals we serve and empower sellers operating on our platform. **We seek individuals who:** * Embody entrepreneurial energy: driven by curiosity, never giving up, and focused on surpassing their own limits. * Give their utmost because they love working with commitment and dedication. * Embrace change as opportunity and learn from their mistakes. * Prioritize excellence and execution in everything they do. * Foster a positive, joyful, and fun work environment. * Know how to build alongside others and enjoy teamwork. Imagine leading challenging, dynamic, and innovative projects—and **being responsible for:** * Detecting operational deviations and taking necessary actions to optimize processes and performance. * Collaborating closely with internal Operations stakeholders and other business areas, as well as external entities, aligning with industry best practices. * Participating in the implementation of strategic initiatives and projects, seeking synergies across departments to improve the user experience on our platform. * Conducting deviation analyses with a focus on continuous improvement. * Evaluating available data to generate KPIs and operational monitoring dashboards. **Requirements:** * Bachelor’s degree in Economics, Production Engineering, Project Management, or related fields. * Experience in similar roles requiring data-driven decision-making. * Intermediate-level SQL knowledge. * Advanced Spanish is desirable. **We offer you:** * The opportunity to join an entrepreneurial company where we love thinking big and long-term. * Ownership of your professional development within an environment rich in opportunities, learning, growth, expansion, and challenging projects. * Collaboration and knowledge sharing with outstanding professionals and experts. * An excellent work environment, equipped with everything you need to have a great experience. :) Mercado Livre does not contact candidates offering job opportunities in exchange for monetary payments. All open positions are available on our careers website. If you receive any request for money, be cautious! Benefits: * Medical insurance * Dental insurance * Childcare allowance * Free parking * Profit-sharing program * Private pension plan * Life insurance * Food voucher * Meal voucher * Transportation voucher Work location: Hybrid remote work for São Paulo, SP