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Job Summary: This role provides agile and organized support to the Key Account team, managing daily operational requests to optimize sales focus and customer experience. Key Highlights: 1. Essential support for the sales team and customer experience 2. Operational point of contact between customers and back-office departments 3. Ensure response and follow-up on all support tickets Recife/PE – 100% On-site ### **About Praso** The foodservice sector powers Brazil, and Praso is transforming how this industry procures goods. We were founded to revolutionize traditional wholesale—still largely analog—into a digital, intelligent, and efficient experience. Leveraging proprietary technology, artificial intelligence, and cutting-edge logistics operations, we have already connected manufacturers with over 10,000 small businesses, including restaurants, bakeries, and snack bars. In a R$2 trillion market that remains largely undigitized, we are growing rapidly: revenue has surpassed R$300 million, and we operate with margins above industry average. We are building the new infrastructure for Brazilian foodservice, starting in the Northeast. If you want to leave your mark on one of the most significant B2B retail revolutions in Brazil, this is where you belong. **Mission** ---------- Provide agile and organized support to the Key Account team by resolving day-to-day operational requests, enabling the sales team to focus on selling and delivering the best possible customer experience. **Responsibilities** --------------------- * Generate price quotations as requested by the sales team * Create and track internal support tickets with relevant departments * Monitor and resolve customer incidents: invoices, logistics, weight discrepancies, and delivery issues * Serve as the operational point of contact between customers and back-office departments * Ensure no support ticket goes unanswered or untracked **Essential Requirements** ------------------------- * Completed high school education * Prior experience in commercial routines, sales support, or customer service * Proficiency with CRM, ERP, or ticketing systems * Strong command of Google Workspace (Docs, Drive, Sheets) * Excellent written communication—you’ll communicate extensively via text-based conversations * Strong interpersonal and collaborative skills for team-based work * Exceptional organizational skills—you’ll manage multiple simultaneous tasks **Salary and Benefits** ------------------------ Salary: R$ 2.000,00 Employment Type: CLT Praso Flex — Choose how to use your benefits! Caju Card offering: Meal/food allowance Mobility allowance Health insurance with no co-payment Dental plan and life insurance * ️ Starbem — package including 4 monthly sessions with a psychologist + 1 session with a nutritionist * ️ Totalpass; ❇️ Free balance to use as you prefer
