Administrative Services Coordinator - Casca/RS

Description

Job Summary: Professional to lead after-sales routines, ensuring service quality and customer satisfaction in agribusiness, with a consultative profile and team leadership. Key Highlights: 1. Leadership in after-sales routines and team coordination 2. Focus on customer satisfaction and results in agribusiness 3. Coordination of administrative and technical service processes Join Grupo Ferrarin in the after-sales area! CPA Máquinas, a New Holland dealership, is seeking a professional to lead after-sales routines, ensuring service quality and customer satisfaction in agribusiness, with a consultative, dynamic profile, results-oriented mindset, and team leadership. Responsibilities: • Coordinate administrative processes in the service area (opening and closing service orders, team time tracking, organization of warranty documentation, issuance of service and field reports, customer satisfaction surveys); • Coordinate the administrative and technical teams in the service area; • Coordinate the technical team’s schedule and customer appointments; • Complete documentation related to receiving new and used equipment; • Prepare and send quotations to customers; • Develop and monitor warranty and maintenance processes with the manufacturer; • Manage and request purchases of workshop tools; • Issue invoices (NFs) for the service area; • Visit customers to monitor service execution or prospect service package sales; • Monitor departmental KPIs, budgeting, and commercial actions for service sales; • Quote parts for equipment maintenance and servicing; • Collect outstanding payments related to services; • Coordinate, together with the unit manager, factory training registrations and implementation for the technical team; Requirements: • Experience in administrative after-sales routines / service coordination in workshops (preferably in the agricultural sector); • Negotiation and relationship-building skills; • People management and team leadership skills; • Driver's license category B (mandatory); • Availability for travel and flexible working hours; • Computer literacy: Microsoft Office suite, internet, and email; • Technical or higher education in Agribusiness, Business Administration, or related fields (desirable); Additional Qualifications: • Knowledge of New Holland warranty processes; • Technical knowledge of New Holland products; • Experience in after-sales operations at agricultural dealerships; • Familiarity with ERP Solution; Minimum Educational Requirement: Bachelor's Degree Desired Education:* High School (Secondary Education) * Business Administration, Bachelor's Degree * Agriculture, Technical Course * Mechanics, Technical Course * Administration, Technical Course * Agribusiness, Technical Course Driver's License: B Willingness to Travel * Life Insurance * Meal Allowance * Day Off * Education Assistance * Commission * Dental Care * Medical Care