Customer Support Analyst - CS

Description

Job Summary: Customer Support Analyst (CS) providing active support to customers, health insurance providers, and partner clinics, with a focus on satisfaction, retention, and collaboration across internal and external departments. Key Highlights: 1. Active customer support, ensuring satisfaction and retention. 2. Interaction with internal and external departments to ensure smooth processes. 3. Tracking of technical bug documentation. Provide active support to customers, ensuring their satisfaction and retention; monitor messaging applications and other communication channels to deliver continuous support to health insurance providers and partner clinics; open and track technical bug documentation; interact with internal and external departments to ensure process efficiency; perform other duties related to this position. **Position:** Customer Support Analyst \- CS **Employment Type:** CLT (Permanent) **Professional Area:** Customer Service **Workload:** 220 hours/month **Number of Openings:** 1 **Benefits:** CAJU credit card meal allowance: BRL 28.00 per workday. **Unimed Health Plan:** The company covers 70% of the cost after 3 months of employment, and 100% of the monthly premium after 1 year. **Uniodonto Dental Plan:** The company covers 100% of the monthly premium. **Gympass:** Access to gyms with discounts. **Fresh Fruits:** Fresh fruits provided daily to promote a healthy workplace environment. Discount program at Raia and Drogasil pharmacies, offering up to 60% off. Company-paid life insurance. Ampliteca. Amplipet. Training cost assistance for courses. Birthday day off. **Requirements: Experience and Qualifications:** Experience in customer service and technical support for SaaS software; Bachelor’s degree or currently enrolled in a technology or exact sciences program; Familiarity with technical support tools, ticket management systems, and task management tools. Database knowledge is desirable; Information extraction and report generation skills are a plus. **Experience and Qualifications:** Experience in customer service and technical support for SaaS software; Bachelor’s degree or currently enrolled in a technology or exact sciences program; Familiarity with technical support tools, ticket management systems, and task management tools. Database knowledge is desirable; Information extraction and report generation skills are a plus.