On-Call Staff

Description

Job Summary: The On-Call Staff monitors the outsourced standby team, ensuring compliance with internal policies, applying disciplinary actions when necessary, and analyzing operational data to maintain service quality. Key Highlights: 1. Manage and monitor the standby team to cover workstations. 2. Collect and analyze operational data to improve personnel distribution. 3. Support supervisors in planning routes for rapid coverage of absences. The **On-Call Staff** is responsible for monitoring the outsourced labor standby team, ensuring adherence to internal policies, applying sanctions when required, and collecting and analyzing operational data to organize effective team deployment, thereby maintaining service continuity and quality. **Responsibilities:** * Manage and monitor the standby team during operations, ensuring sufficient coverage for all workstations; * Ensure staff availability according to operational demands, preventing unexpected absences or overstaffing; * Record, monitor, and report staff absences, keeping the supervisory team informed; * Apply disciplinary measures and sanctions, when necessary, in accordance with company internal policies and guidelines; * Collect and analyze operational data, identifying areas for improvement and potential adjustments in personnel distribution; * Support supervisors in organizing and planning routes for the standby team, aiming for rapid and efficient deployment of staff to cover absences at service posts; * Ensure all work areas are adequately covered and operational, guaranteeing compliance with quality and safety standards. **Technical Requirements:** * Availability to work on a 2x2 shift schedule \- 6:00 AM to 6:00 PM; * Intermediate Excel skills (pivot tables, VLOOKUP, analyses, and reports); * Experience in HR/Personnel Administration, including **timekeeping closure**, **vacation control**, and **basic knowledge of Collective Bargaining Agreements (CBAs)**; * Experience with **payroll systems and timekeeping systems**; * Completed high school education. **Behavioral Requirements:** * Organization and attention to detail. * Strong communication and interpersonal skills. * Proactivity and ability to work under pressure. * Commitment and sense of responsibility. **Work Schedule:** 2x2 shift schedule \- 6:00 AM to 6:00 PM\. **If you are interested in this position and wish to join our team, we would love to get to know you!** **Apply now and grow with us!**