Level 1 Support Technician

Description

Job Summary: First-level support and assistance, including incident registration and tracking, and remote resolution of requests. Key Highlights: 1. In-person, telephone, and email support 2. Incident registration and tracking 3. Remote resolution of requests **Level 1 Support** \- In-person, telephone, email, or other web-based tools for incident registration, service requests, ticket tracking, information requests, complaints, or inquiries, with possible timely and remote resolution of requests based on standardized procedures. In addition, triaging tickets for escalation to subsequent support levels when resolution is not possible. Work Schedule: 12x36 \- 7:00 AM to 7:00 PM Minimum Education: High School (Secondary Education) Desired Qualification: * High School (Secondary Education)