Active and Inbound Telemarketing Operator

Description

Among the leading Customer Relationship Management (CRM) companies in Brazil, offering a complete ecosystem for the entire consumer experience (CX \- Customer Experience) journey. We have over 8,000 employees and rank among the top 50 largest employers in Brazil. Tel has stood out for over 30 years through innovation in developing customized, high-value solutions. We have a specialized team dedicated to understanding your business, supported by a broad and transformative technological architecture. Throughout our journey, we have acquired clients across sectors including technology and digital convergence, financial and banking institutions, government agencies, aviation, telecommunications, media and entertainment (pay-TV), and education, delivering technical support nationwide. **Responsibilities and duties** Provide specialized technical services, conduct surveys via tele-service, and mediate the relationship between company and consumer, following pre-planned and controlled scripts and procedures, as well as those transferred from frontline operations for differentiated services—such as complaint registration and specific customer interactions—through operation of systems and tools provided by the company. **Requirements and qualifications** Requirements and qualifications Over 18 years of age; Completed high school education; Strong persuasive ability; Effective probing skills; Quick reasoning; Active listening, always prioritizing quality service; Fast reasoning; strong adaptability; Excellent typing skills; Proficiency in formal writing; Intermediate knowledge of computer applications. Reside in Salvador or Lauro de Freitas. **Additional information** Medical assistance Transportation allowance Family salary benefit Meal allowance Childcare assistance Dental assistance We invite you to join a dynamic and talented team where you can develop your skills and grow professionally. At our company, we value teamwork, innovation, and commitment to excellence. If you seek a stimulating work environment with opportunities for continuous learning and challenging projects, join our team!