Customer Service Administrator

Description

Summary: Join a dynamic and supportive team to ensure a smooth and positive customer experience across EMEA, taking ownership and collaborating across departments. Highlights: 1. Work in a dynamic and supportive team environment 2. Opportunity to take ownership and contribute collaboratively 3. Ensuring a smooth and positive customer experience **Role Overview** Join our dynamic and supportive team, where you’ll play a key role in ensuring a smooth and positive experience for our customers across the EMEA region. In this position, you’ll work closely with colleagues across Customer Service, Logistics, Finance, and Order Management, helping keep our processes running efficiently and our customers satisfied. We’re looking for someone who enjoys taking ownership, working with a variety of tasks, and contributing to a collaborative and friendly work environment. **Key Responsibilities*** Register and manage service orders based on customer requests * Update and maintain service information for specific customers * Process service and sales order confirmations * Handle sales order registrations * Support Customer Service teams across multiple sites * Oversee order management from start to finish * Assist with logistics\- and finance‑related inquiries * Update customer information in the ERP system * Register non‑compliance issues in the quality system * Process invoices and credit notes when required **Authority*** Register RMAs and customer orders * Perform invoicing when applicable **Experience \& Skills****Experience*** 3–5 years of experience in Customer Service (preferred) * Strong verbal and written communication skills in English * Solid Microsoft Office skills * Additional languages are considered a plus **Personal Qualities** We’re looking for someone who is:* Accurate, structured, and reliable * Detail‑oriented * Independent yet collaborative * Flexible, positive, and proactive * Curious and social, with a genuine desire to learn and support others **Fortive Corporation Overview** Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high\-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward\-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission\-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. **About Fluke Health Solutions** Comprised of four industry leaders—Fluke Biomedical, LANDAUER, RaySafe, and Victoreen — Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe. Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X\-ray test equipment, real\-time staff dosimetry, and radiation survey meters. And Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals. At FHS, we believe in your potential — your ability to learn, grow and contribute in meaningful ways. And we believe in giving you the opportunity, accountability, and visibility to do just that. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. Comprised of four industry leaders—Fluke Biomedical, LANDAUER, RaySafe, and Victoreen — Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe. Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X\-ray test equipment, real\-time staff dosimetry, and radiation survey meters. And Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals. At FHS, we believe in your potential — your ability to learn, grow and contribute in meaningful ways. And we believe in giving you the opportunity, accountability, and visibility to do just that. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. None