IT Support Analyst

Description

Job Summary: We are seeking a proactive and solution-oriented IT Support Analyst to ensure continuous system operation and deliver excellent service. Key Highlights: 1. Experience with technical support and infrastructure 2. Practical knowledge of Windows Server 2019 or later 3. Experience with SonicWall configuration and administration We seek a proactive and solution-oriented **IT Support Analyst** to join our technology team. The professional will be responsible for ensuring continuous operation of our systems, delivering excellent support to employees, and maintaining hardware and software infrastructure. Previous experience in technical support and infrastructure; Practical knowledge of **Windows Server 2019 or later**; Experience with configuration and administration of **SonicWall**; Knowledge of networking, remote access, file sharing, user permissions, and user policies. Hands-on experience supporting Windows workstations, printers, and corporate environments; Knowledge of Active Directory, GPO, DNS, DHCP, and virtualization; Requirements and Qualifications * **Education:** Bachelor's degree completed or in progress in Computer Science, Systems Analysis, Computer Networks, or related fields. * **Experience:** Minimum of 1–2 years of experience in technical support or helpdesk. * **Technical Skills:** * Windows operating systems (10/11\) and basic macOS knowledge. * Microsoft 365 / Google Workspace suite. * Networking concepts (TCP/IP, DNS, DHCP, VPN). * Ticketing systems (Service Desk/Jira/Zendesk or similar). * **Soft Skills:** Excellent communication, empathy, logical reasoning, and teamwork ability. Employment Type: Full-time CLT Salary: R$2\.200,00 \- R$3\.000,00 per month Benefits: * Health insurance * Meal allowance * Transportation allowance Work Location: On-site