IT ANALYST / TECHNICAL SUPPORT AND INFRASTRUCTURE

Description

Job Summary: Provide technical support to users and IT infrastructure, performing preventive and corrective maintenance, monitoring backups, and implementing improvements using digital tools and AI. Key Highlights: 1. Comprehensive IT and infrastructure technical support 2. Focus on process improvement using digital tools and AI 3. Opportunity for organized and proactive professionals **Job Description**: **MAIN RESPONSIBILITIES** * Provide technical support to users, computers, laptops, printers, networks, e\-mails, internal systems, and other technology resources. * Perform preventive and corrective maintenance on IT equipment, network infrastructure, servers, backups, access controls, permissions, and shared resources. * Monitor and manage backup routines, information security, file organization, system availability, and technological infrastructure operations. * Provide helpdesk support, log service requests, track pending items, propose solutions, and maintain a record of resolved issues. * Support the implementation, configuration, and maintenance of company-used systems, including management, control, productivity, and communication tools. * Create and maintain IT-related controls, such as equipment inventory, user lists, software licenses, access rights, passwords, backups, maintenance logs, and incident reports. * Support internal process improvements through digital tools, automation, spreadsheets, forms, data integration, and artificial intelligence applications. **REQUIREMENTS** * Experience in Information Technology, technical support, infrastructure, networking, or similar roles. * Knowledge of computer, network, server, e\-mail, backup, system maintenance, and user support. * Intermediate-level Office suite proficiency \- advanced knowledge is considered a plus. * Strong communication skills, organizational ability, proactivity, ownership mindset, and capacity to solve problems independently. * Ability to systematically record, monitor, and track IT requests in an organized and responsible manner. **PREFERRED QUALIFICATIONS** * Experience in application development, process automation, scripting, no\-code/low\-code tools, system integration, Power Automate, Power Apps, AppSheet, Google Workspace, Microsoft 365, or similar tools. * Knowledge of artificial intelligence applied to administrative processes, productivity enhancement, internal support, and operational routine optimization. * Experience with management systems, dashboards, KPI tracking, information security, and access management. **DESIRED PROFILE** We seek an organized, communicative, discreet, responsible, and professionally minded individual. Practical vision, problem identification capability, proposal of improvements, and follow\-through to completion are essential. The candidate must demonstrate initiative, commitment, ease in interacting with internal users, and interest in growing alongside the company. **SELECTION PROCESS** Candidates may be required to complete technical and practical assessments, including evaluations of technical support, networking, infrastructure, Office suite proficiency, problem solving, logical reasoning, and, where applicable, simple digital solution or automation development. **Location****Employment Type****Work Model** Lauro de Freitas, BA, BR Full\-time CLT On\-site