IT ASSISTANT

Description

Job Summary: The Granado Group is seeking a committed, organized, and dynamic IT Assistant to provide operational support for the modernization, updating, and maintenance of the technological park and IT infrastructure. Key Highlights: 1. Operational support in IT infrastructure modernization and maintenance. 2. Troubleshooting and monitoring of system park availability. 3. Creation and maintenance of a knowledge base for the IT team. **The Granado Group opens its doors to you!** We are looking for an **IT Assistant** to join our team. If you are a committed, organized, and dynamic professional, this could be the perfect opportunity for you. As an **IT Assistant**, you will provide operational support to the team and end users during processes of technological park modernization, updating, and maintenance, as well as all equipment infrastructure—including systems and telecommunications—required to support Granado\-Phebo\-Care’s business operations, thereby contributing to business continuity and organizational results. **Responsibilities and Duties** * Support infrastructure updates, implementing modernization projects for the system park. * Monitor the availability and performance of the company's technological park according to established standards, minimizing impact on business continuity. * Provide timely and high-quality troubleshooting and issue resolution. * Monitor environment availability and user experience—including servers, notebooks, data collectors, data networks, telephony, storage systems, access, security, and other IT infrastructure resources. * Ensure integrity in managing contracted service levels with telecommunications link providers, field support vendors, and other internal departments. * Record information and assist in preparing qualitative and quantitative performance reports on the company’s infrastructure and network capacity. * Track user tickets and act upon or direct them toward resolution within the shortest possible timeframe. * Perform on-site support for end users and collaborate with the systems team on problem resolution or necessary updates. * Resolve incidents and user tickets, ensuring rapid resolution and appropriate communication with customers. * Escalate complex problems to higher-level team members, documenting diagnostic and investigative activities. * Document infrastructure-related processes and configurations, creating and maintaining a knowledge base for use by the entire team. **Requirements and Qualifications** **SPECIFIC KNOWLEDGE** * Knowledge in infrastructure disciplines, including data and voice networks, physical servers, information security, and performance analysis. * Knowledge of operating systems (Windows 10, 11\) * Intermediate proficiency with Microsoft Office Suite, **PREFERRED QUALIFICATIONS:** * Microsoft certification (MCSA). * Introduction to the Brazilian General Data Protection Law (LGPD). * Information security. * Familiarity with leading market ERPs. * Knowledge of backup routines. * Knowledge of CCTV systems (Analog and IP) Knowledge of support methodologies and best practices, such as ITIL, COBIT, ITSM, PDCA, and others. * **Additional Information** **What You’ll Find Here:** * An **integrated, cheerful, and positive environment**, where collaboration and good humor are part of daily life. * A **cafeteria** for relaxed, friendly chats with colleagues. * **Health, dental, and life insurance plans**, because caring for you and your family is our priority. After all, a sound mind in a healthy body matters most! * **Total Pass**, to keep your body active and energy levels high. * **Exclusive discounts** on products you already love: Granado, Phebo, and Care Natural Beauty. * An **environment that stimulates creativity and continuous learning**, supporting your development through our **Continuous Education Program**—including subsidies for skill-enhancement courses, undergraduate and graduate studies, and language learning. * **Partnerships with educational and language institutions**, such as Estácio and Open English, to further facilitate your development journey. * **Profit-Sharing Program**, recognizing those who grow and build alongside us. Since the 19th century, **Granado** has spanned generations, enchanting consumers with quality products and a commitment to sustainability. With over 150 years of history, Granado has built its legacy on consistency, innovation, and respect. Founded in 1870 in Rio de Janeiro, Granado grew without compromising its core values. It evolved, modernized its processes, and expanded its presence across Brazil and internationally—always preserving its essence: tradition, excellence, and responsibility. Today, every product developed, every store opened, and every thoughtfully designed package reflects our commitment to: * Quality and safety * Consumer experience * People's well-being * Environmental preservation **Working at Granado means…** * Being part of a century-old brand that reinvents itself * Valuing sustainability as a tangible practice * Acting ethically, carefully, and with excellence * Building the future while honoring the past **Together, Granado, Phebo, and CARE form the Granado Group—a harmony of history and future, tradition and innovation—inviting consumers to unique journeys of responsible well-being and beauty.**