Description
Job Summary:
Responsible for leading and developing the Customer Service team, focusing on excellence in quality and customer satisfaction through coaching and training.
Key Highlights:
1. Lead and develop the Customer Service team
2. Focus on quality and customer satisfaction
3. Monitor performance and create action plans
Directly responsible for developing the Customer Service Experts team, effectively contributing—through coaching, guidance, support, and training—to help them achieve and exceed quality standards, customer satisfaction, compliance, and any other key business metrics. Continuously monitor performance and metrics, and generate individual and collective action plans to ensure excellence