Description
Job Summary:
Responsible for developing the Customer Service team by providing coaching, guidance, and training to achieve excellence in quality and customer satisfaction, ensuring adherence to key metrics.
Key Highlights:
1. Develop and guide the Customer Service team
2. Focus on quality and customer satisfaction
3. Monitor performance and create action plans
Directly responsible for developing the Customer Service Experts team, effectively contributing through coaching, guidance, support, and training to help them achieve and exceed quality standards, customer satisfaction, metric adherence, and any other critical business metrics. Continuously monitor performance and metrics, and generate individual and collective action plans to ensure excellence