Commercial Supervisor

Description

Job Summary: Responsible for managing the sales team, ensuring sales performance, improving customer service, and implementing strategies to increase revenue. Key Highlights: 1. Manage the sales team and ensure excellence in customer service. 2. Implement commercial strategies to increase revenue. 3. Conduct ongoing training to enhance the team. Manage the FRC sales team, ensuring performance, goal achievement, and excellence in customer service. Monitor sales indicators, fleet occupancy rate, insurance and additional service upselling, conduct analyses, and define corrective actions. Implement commercial strategies to increase revenue, establish partnerships, and improve customer experience. Supervise counter operations, reservations, contracts, vehicle check-in and check-out, ensuring compliance and quality. Conduct ongoing training for the team on sales techniques, customer service, and internal policies. Support fleet management in collaboration with the operations department, ensuring availability, preventive maintenance, and appropriate turnover. Handle customer conflicts and support critical cases, aiming for retention and satisfaction. **Tools Used:** Vehicle rental management system CRM for tracking goals and conversion Spreadsheets and dashboards for KPI monitoring **Internal Practices:** Weekly performance meetings Daily operational briefings Periodic training sessions Standardized customer service and sales procedures **Minimum Education:** Bachelor's Degree