Collections Assistant

Description

Job Summary: Customer service professional for an internet and telecommunications company, responsible for reactivating contracts and resolving customer inquiries. Key Highlights: 1. Internet and telecommunications company 2. Customer service focused on excellence and resolution 3. Customer support and contract management functions ***About the company:*** We are a company that values excellence, operational efficiency, and resolution. Zaaz is an internet and telecommunications company that entered the market in 2020. The products we offer are: Fiber-optic internet, landline telephone service, and our newest launch—the TÁ TELECOM Mobile SIM card. Requirements: * Completed high school education or currently pursuing a bachelor’s degree in Administration (an advantage); * Experience in customer service; * Proficiency in Microsoft Office Suite. Main Responsibilities: * Contract reactivation; negotiating agreements with customers; issuing duplicate payment slips; providing customer service to resolve customer inquiries; handling inbound calls; creating service orders (OS) for technicians to retrieve equipment. Job Type: Full-time, Permanent CLT Compensation: Starting from R$1.657,50 per month Benefits: * Health plans and commercial discounts * Profit-sharing program * Life insurance * Meal allowance * Food voucher * Transportation allowance