CRM Analyst

Description

Job Summary: Support customer relationship initiatives, perform data analysis, and contribute to customer retention and loyalty strategies while working with cross-functional teams. Key Highlights: 1. Support customer relationship and marketing automation initiatives. 2. Contribute to customer retention and loyalty strategies. 3. Collaborate with Marketing, Product, and Operations teams. **Responsibilities and Duties** * Support customer relationship initiatives using CRM and marketing automation tools. * Conduct customer database analysis and segmentation for personalized campaigns. * Assist in executing email, WhatsApp, and push notification campaigns. * Monitor automated workflows, performance metrics, and propose improvements. * Contribute to customer retention and loyalty strategies. * Collaborate closely with Marketing, Product, and Operations teams. **Requirements and Qualifications** * Bachelor's degree in Marketing or related fields. * Knowledge of CRM and marketing automation platforms. * Experience in data analysis and relationship marketing campaigns. * Strong communication skills, organizational ability, and teamwork orientation. * Intermediate proficiency in Excel and Microsoft Office Suite. **Preferred Qualifications** * Familiarity with the **SPRINTHUB** platform. * Experience collaborating with Marketing and Sales teams. * Basic understanding of retention metrics and customer journey concepts. Benefits: * Health insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site