Description
Job Summary:
A professional responsible for managing a telemarketing team, focusing on performance, key metrics, and customer relationships, while developing action plans for improvement.
Key Highlights:
1. Telemarketing team management and engagement
2. Focus on performance and metrics to improve customer service
3. Relationship management with internal and external customers
Job Description:
\- Team management; direct interaction with people; performance tracking; and delivery of key metrics to the client.
\- Monitor quality and productivity assessments, and develop action plans to improve customer service.
\- Maintain relationships with internal and external customers.
\- Responsible for managing, motivating, and engaging the telemarketing team, as well as implementing motivational initiatives.
**Prerequisites**
\- Leadership experience in collections is preferred.
\- Experience analyzing metrics and performance is preferred.
\- Intermediate proficiency in Microsoft Office.
**Additional Information**
\- Fixed salary plus bonus.
\- Working hours: Monday to Friday, 11:00 AM to 8:00 PM; Saturday, 8:00 AM to 1:00 PM.
\- Days off: Sundays and one Saturday per month.
\- Days off: Sundays and one Saturday per month.
Employment Type: Full-time CLT
Compensation: R$2\.200,00 \- R$3\.200,00 per month
Benefits:
* Life insurance
* Meal allowance
* Transportation allowance