Junior Support Analyst | Blumenau

Description

Job Summary: First-level IT support professional responsible for incident handling, incident diagnosis, service monitoring, and supporting routine IT activities. Key Highlights: 1. First-level incident handling (access, network, workstations) 2. Execution of standard operational procedures and simple scripts 3. Monitoring of basic services (servers, network links, backups, antivirus) **Responsibilities** Handle first-level incidents related to: * System access; * Basic networking (Wi-Fi, cabling, VPN); * Workstations (Windows/macOS); * Printers and peripherals; * Perform initial incident and request diagnosis; * Execute standard operating procedures (SOPs) and simple scripts; * Monitor basic services (servers, network links, backups, antivirus); * Log, update, and close tickets in the ITSM tool; * Escalate incidents to Level 2/Level 3 when necessary. Support activities including: * User account creation; * Password resets; * Access permissions; * Support IT asset inventory routines; * Adhere to information security policies and compliance requirements; * Document simple solutions and recurring procedures. **Education** * Currently enrolled in or completed a technical or undergraduate program in: IT, Networking, Information Systems, Computer Science, or related fields **Competencies** Basic knowledge of: * Networking (IP, DNS, DHCP); * Windows operating systems; * Hardware fundamentals (desktops, laptops, printers); * Ticketing tools (ServiceNow, GLPI, Jira, etc.); * ITIL concepts (incident, request, SLA). **Preferred Qualifications** Familiarity with: * Active Directory; * Microsoft 365 / Google Workspace; * Linux (basic); * Virtualization (VMware, Hyper-V – conceptual); * Monitoring tools (Zabbix, PRTG, Grafana). **Benefits:** * Meal Allowance or Food Voucher (Ifood Benefícios): R$ 35.00 per working day; * Life Insurance: 100% company-paid; * Health Plan (Unimed): 50% of monthly premium covered by the office; * O&A School: Corporate education center for continuous professional development; * Childcare Assistance: R$ 245 for children up to 6 years old; * O&A Saúde – Clude: Mental health consultations, nutrition, fitness, and general practice appointments at R$ 45.00 each, no monthly fee; * Dental Plan (Uniodonto): 50% of monthly premium covered by the office; * Educational institution partnerships; * SESC partnership; * Transportation allowance or parking; * Birthday Day Off – enjoy your special day your way; * On-site convenience store (Market4you) for daily convenience. **\*This opportunity is also open to people with disabilities\***