Check-Out Analyst

Description

Job Summary: The Check-Out Analyst ensures a high-quality experience during the hospital discharge process, guaranteeing organization, efficiency, and humanized service. Key Highlights: 1. Focus on welcoming, care, and excellence. 2. Humanized service for patients and their families. 3. Integration of clinical care and hospital hospitality. We seek engaged professionals who wish to make a difference through welcoming, care, and excellence. Join one of the **country's most modern hospital complexes**, recognized nationally for the **quality and safety** of its medical practice and the **humanism** of its professionals, supported by innovative processes and equipment. Hospital Nora Teixeira introduces a new health concept, delivering a differentiated experience in technology, comfort, and welcoming. With modern facilities, state-of-the-art equipment, and a highly qualified team, the hospital stands out for its model integrating clinical care and hospital hospitality. We are seeking a **Check\-Out Analyst**, responsible for ensuring a high-quality experience during the hospital discharge process, guaranteeing organization, efficiency, and humanized service for patients and their families. **Responsibilities and Duties*** Monitor the hospital account trajectory of private patients and those covered by health insurance plans within the institution, evaluating pending items on the account, adjusting and validating them to expedite billing for private accounts. * Serve patients and their families in person, by phone, or via e\-mail to provide information about check-out procedures, answer questions regarding private and insurance-covered accounts under billing, and guide them on payment procedures for outstanding balances. * Monitor administrative discharges daily in systems, verifying hospitalized patients marked as discharged and their related financial pending items according to the closed account, contacting them for check-out department service to facilitate balance collection at the time of patient discharge. * Serve hospitalized and outpatient surgical patients upon hospital discharge, collecting due private payments and performing necessary releases to enable patient departure from the institution. * Prepare the Acknowledgement Term for signature by the patient or accompanying person, specifying daily rates, fees, medications, supplies or procedures and/or any other billed items that were or will be performed but not authorized by insurance plans, informing that such items must be settled directly with the Hospital if no insurance authorization is granted. * Request signatures from two witnesses on the Acknowledgement Term when the patient or accompanying person refuses to sign it, safeguarding the Hospital in the billing process when insurance authorization is denied. * Record in the system all relevant information regarding calls, e\-mails, and services provided concerning inquiries about outstanding balances, maintaining control over requests and initiating the process of investigation and routing to responsible departments for clarification, ensuring responses are delivered to requesters within a maximum of 72 business hours. * Proactively collect private accounts by contacting patients via phone or e\-mail, presenting outstanding private expenses and negotiating payment terms in accordance with current billing policies. * Record in the system negotiations conducted or information received from customers regarding potential disputes, ensuring such data remains accessible to the billing department. * Respond to requests from the Ombudsman’s Office, coordinated by area leadership, to finalize response procedures and safeguard the Institution’s image. * Support closing inpatient hospital accounts (those where private patients are admitted without health insurance involvement), performing administrative verification of these accounts following institutional routines and policies to accelerate billing and collections. **Requirements and Qualifications** * Bachelor’s degree completed; * Knowledge of billing, authorizations, and hospital account review is required. * Experience in customer service, collections, or finance is desirable. **Additional Information** **Learn about our benefits:** * On-site restaurant; * Commuter Pass / Parking; * Employees’ Association (AFUSC); * Education partnership program; * Medical and dental plan; * Daycare plan; * Pharmacy plan; * TotalPass plan; * Workplace quality-of-life promotion initiatives. We are Santa Casa de Porto Alegre, a hospital complex comprising eight hospitals and boasting over **two hundred years of history**. A national and international reference in cardiology, cardiovascular surgery, transplants, neurosurgery, pneumology, thoracic surgery, oncology, and high-complexity pediatrics. Annually, we serve **over one million people** from all Brazilian states and **490 municipalities** across Rio Grande do Sul. With more than **10\.000 professionals**, we are making history and helping build a world where everyone has access to quality healthcare. More than **25,000 people** pass through our corridors daily, and with humanity, welcoming, compassion, ethics, affection, respect, and love, we make a difference in the lives of them all. Diversity and Inclusion are fundamental to Santa Casa because we are many — in number, in differences, and in equalities. We are multiplicity. Yet we are also humanity. We are plural individuals united by a singular purpose. We are all Santa Casa. Thus, “SOMOS” is the name given to Santa Casa’s Diversity and Inclusion Program. Our culture of welcoming, caring, and coexisting permeates all our hospitals: Hospital Santa Clara, Hospital São Francisco, Pavilhão Pereira Filho, Hospital São José, Hospital Santa Rita, Hospital Dom Vicente Scherer, Hospital da Criança Santo Antônio (in Porto Alegre), and Hospital Dom João Becker (in Gravataí/RS). Also part of Santa Casa are units for **Primary Health Care** (PHC), **Emergency Care Units** (ECU), **Madre Ana Support House**, the **Historical\-Cultural Center**, and the **Santa Casa Cemetery**. Santa Casa de Porto Alegre unites tradition, innovation, history, culture, education, and research. **Shall we work together to make a difference in people’s lives?**