Implementation Assistant

Description

Job Summary: The Implementation Assistant will support software configuration, provide initial customer support, and accompany customers to ensure a smooth and productive experience. Key Highlights: 1. Work side by side with users to ensure a smooth and productive experience. 2. Lead implementations, configure software, and support customers. 3. Responsible for assisting with solution adoption and customer success. At Aegro, we believe efficient implementation of our software is essential to ensure customers fully leverage its potential. Imagine not only configuring and installing the system, but also working side by side with users to guarantee a smooth and productive experience. As an **Implementation Assistant**, you will assist with software configuration, provide initial support, and accompany customers throughout the implementation period. Your organization, proactivity, and communication skills will be fundamental in facilitating adoption of our solution and contributing to customer success. **Responsibilities and Duties** **How You’ll Make It Happen:** * Lead low-complexity implementations, performing standard configurations based on checklists and a basic understanding of the customer’s operations; * Guide and support customers during implementation, providing system usage assistance, verifying entered data, and flagging pending items to maintain progress on accounts under your responsibility; * Record and keep implementation stage information and customer interactions up to date in the CRM, following established standards; * Identify and communicate risks and bottlenecks, signaling early risk indicators in accounts and proposing improvements to internal workflows to leadership or analysts; * Use departmental tools and generate reports under supervision, operating within established standards. **Requirements and Qualifications** **What We Believe Will Enhance Your Journey:** * Bachelor’s degree in Agronomy, Agricultural Sciences, Agricultural Engineering, Agribusiness Management, Business Administration, or related fields; * Familiarity with management software tools (CRM) and the Google Workspace suite (Docs, Sheets, Calendar), with emphasis on organizing information, recording data, and tracking processes; * Ability to learn quickly, strong communication skills, organizational ability, and time management; * Autonomy to execute tasks within defined processes, with openness to request support and validation when needed.  **Additional Experiences That May Further Strengthen Your Profile:** * Prior experience in customer support and service — though not mandatory; * Preferred knowledge of agribusiness management and basic understanding of customer service, system configuration, and technical support. **Additional Information** **What Makes the Aegro Experience Unique** You’ll find an environment where autonomy, collaboration, and learning are part of daily life. To complete this experience, we also offer: * **Hybrid Work Model (Porto Alegre/RS):** combining the benefits of in-person collaboration with the flexibility of remote work; * **Caju (Meal & Food Benefit):** freedom to use your benefit wherever it makes the most sense; * **Home Office Allowance:** financial support to help cover home workspace-related expenses; * **Transportation Voucher:** to facilitate commuting on in-person days; * **Bradesco Health Plan:** nationwide coverage with no waiting period for you and your dependents; * **Dental Plan:** nationwide coverage for you and your dependents; * **Wellhub:** access to gyms, studios, and wellness platforms; * **Conexa Saúde:** psychological and nutritional counseling to care for your physical and emotional well-being; * **Birthday Day Off:** a paid day off to celebrate your way; * **Annual Bonus:** financial bonus tied to company performance; * **Referral Program:** refer talent to our team and receive a reward via Caju; * **Partnership with Creditas:** special conditions for loans and financial solutions. Every day, thousands of rural producers make better decisions with the help of Aegro-developed solutions. This impact begins with a **team of Aegers**, who learn daily, share knowledge, and grow together. We believe great results stem from the **combination of autonomy, collaboration, and learning**. #### **ONE TEAM, DIFFERENT LOCATIONS** Aegro took its first steps in Porto Alegre \- RS. Today, we remain rooted in the city, where one of our offices is located, and count on Aegers across various regions of Brazil, **united by the same culture.**