OPERATIONS CONTROL CENTER ASSISTANT

Description

Job Summary: Responsible for monitoring team activities, analyzing performance indicators, and improving processes within a growing company. Key Highlights: 1. Opportunity to acquire knowledge and develop professionally 2. Work for a company that values diversity 3. Focus on leading the revolution in customer experience We work tirelessly to connect people. Therefore, working at VERO is the ideal opportunity for those who enjoy challenges. More than that, it’s an opportunity to acquire knowledge and grow within a forward-looking company. Our team is expanding—please see more details about this position below. **Responsibilities and Duties** * Monitor team activities related to appointment rescheduling and customer visit confirmations; * Analyze performance indicators and track the effectiveness of implemented procedures; * Review and improve processes within the assigned operational segment. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Prior customer service experience is preferred; * Flexible availability regarding working hours; * Clear speech and quick responsiveness; * Previous customer service experience is considered an advantage. **Additional Information** #### **Working Hours:** **08:00 TO 18:00, MONDAY TO FRIDAY** #### **ALTERNATING SATURDAYS** #### **We Offer:** * Performance-Based Bonus Program (PPR) * Medical and Dental Assistance * Meal and Food Allowance * Life Insurance * PAS (VERO Social Assistance Program) * One paid day off during your birthday month * Corporate University * Totalpass (Discounts at Gyms/Sports Facilities) * Childcare Assistance * Assistance for Children with Disabilities * Internet This position is open to candidates with disabilities (PCDs). At VERO, we value Diversity because we believe sharing ideas and diverse perspectives is essential to representing our customers’ needs! VERO values Privacy and Personal Data Protection. The personal data of job applicants will be processed in accordance with our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, under the dedicated section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of service quality and agile support to simplify the world for each customer. Today, VERO ranks among Brazil’s largest broadband providers, serving over one million subscribers. Our purpose is to lead the (r)evolution in customer experience—beyond connectivity alone. It’s not just about doing more, but doing better. Our services bridge people to knowledge, entertainment, and high-quality, high-speed interactions. We know every person has their own world—and we pay close attention to what that world truly needs. **VERO—AS BIG AS YOUR WORLD!**