Description
**OPPORTUNITY:**
**Position:** Customer Technical Support / Machines / Equipment
**Location:** Novo Hamburgo – RS
**Work model:** On-site
**Working hours:**
* Monday to Thursday: 7:30 AM to 5:30 PM;
* Friday: 7:30 AM to 4:30 PM\.
**Responsibilities:**
* Receive customer calls and provide remote technical support;
* Conduct follow-ups on support cases to ensure proper tracking of requests;
* Escalate unresolved issues to the manager or responsible team after the initial contact;
* Consolidate information on recurring problems and their respective solutions, sharing it with the technical assistance team;
* Monitor performance indicators (KPIs) related to remote support;
* Assist in back-office activities associated with support services.
**Requirements:**
Intermediate or advanced English, with ability to communicate with international customers;
Proficiency in Office 365 tools;
Technical course in **Electrotechnology, Electromechanics, or Automation** (in progress or completed);
Willingness to undertake occasional travel;
Strong communication skills, organizational ability, and analytical skills.
**Benefits:**
Salary: To be negotiated;
Meal allowance;
Transportation allowance;
Health insurance.
Compensation: R$4\.500,00 per month
Work location: On-site