Customer Relationship Manager

Description

Job Summary: Responsible for implementing customer relationship strategies, managing products and services, and promoting service quality to achieve profitability and customer retention. Key Highlights: 1. Implementation of customer relationship strategies 2. Management of product and service portfolio 3. Promotion of quality and efficiency in customer service **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break **Experience Level:** Professional **Employment Type:** Permanent – CLT Responsible for implementing customer relationship strategies, including management of the product and service portfolio, support to business teams and PA-related processes, through commercialization of existing portfolio products and services, aiming at profitability and portfolio expansion, promoting service quality, efficiency and standardization, achievement of established targets, and provision of product and service solutions aligned with customer expectations and retention within the candidate's area of responsibility. **Requirements:*** Bachelor's degree in Business Administration, Economics, or related fields; * CPA 10 and CPA 20 certifications; * Proficiency in Microsoft Office suite; * Knowledge of negotiation techniques for financial products and services; * Basic understanding of credit cooperative legislation; * Mastery of customer service techniques; * Knowledge of the financial market; * Mastery of sales techniques; * Knowledge of financial mathematics; * Knowledge of credit policies. **Benefits:** Medical assistance, Dental assistance, Childcare allowance, Internal benefits, Profit-sharing program, Private pension plan, Life insurance, Meal voucher, Transportation voucher, Wellhub (Gympass)