Job Summary: Responsible for implementing customer relationship strategies, managing the product and service portfolio, and supporting business teams to achieve profitability and customer retention. Key Highlights: 1. Implementation of customer relationship strategies 2. Management of product and service portfolio for profitability 3. Promotion of quality and efficiency in customer service **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break **Experience Level:** Professional **Employment Type:** Permanent – CLT Responsible for implementing customer relationship strategies, including management of the product and service portfolio, support to business teams, and related PA processes, through commercialization of existing portfolio products and services, aiming at profitability and portfolio expansion, promoting service quality, efficiency, and standardization, achievement of established targets, and offering product and service solutions aligned with customer expectations and loyalty within the incumbent's area of responsibility. **Requirements:*** Bachelor's degree in Business Administration, Economics, or related fields; * CPA 10 and CPA 20 certifications; * Proficiency in Microsoft Office suite; * Knowledge of negotiation techniques for financial products and services; * Basic understanding of credit cooperative legislation; * Mastery of customer service techniques; * Knowledge of the financial market; * Mastery of sales techniques; * Knowledge of financial mathematics; * Knowledge of credit policies. **Benefits:** Medical assistance, Dental assistance, Childcare allowance, Internal benefits, Profit-sharing program, Private pension plan, Life insurance, Meal voucher, Transportation voucher, Wellhub (Gympass)
João Silva
Indeed · HR
João Silva
Indeed · HR
