Technical Support Analyst

Description

Job Summary: We are seeking a technical support professional in IT to provide customer service, infrastructure management, and problem resolution, with an emphasis on professional development. Key Highlights: 1. Career development plan and continuous professional growth 2. On-site and remote technical support activities 3. Working with diverse IT technologies and solutions Would you like to work for a technology-driven company that offers new challenges, a career development plan, and a work environment focused on continuous professional growth? Review the profile below and apply! **Education** Completed high school; completed or ongoing undergraduate degree in Information Systems, Computer Science, or related fields. **Responsibilities and Duties** Provide on-site and remote customer support for IT-related issues. Respond to technical support requests from internal and external customers. Support IT outsourcing project activities. Technically understand customer needs, identify company-provided solutions, and discuss optimal solutions with the team to meet customer requirements. Provide technical support via telephone, e-mail, or remote access tools. Contact vendors and manufacturers for platform-specific issue resolution. Participate in training and certification programs for solutions included in the company’s portfolio. Collaborate with other IT teams to resolve complex issues. Complete reports and documentation for implementations and activities conducted at client sites. Configure, maintain, and administer data, voice, video, on-site, and remote environments, aligned with customer and organizational needs. Administer operational environments by implementing updates, assessing impacts, and coordinating with system owners. Perform maintenance, resolve production issues, and guide users and operators on environment usage. **Experience** Hardware and software maintenance. Telecommunications and telephony links. IT infrastructure and security solutions. Windows 7, 8, and 10 Pro Microsoft, AD, DNS, DHCP, DC, IIS, etc. Network services and protocols. Internet services. Helpdesk systems. **Technical Knowledge** Provide on-site and remote customer support for IT-related issues. Respond to technical support requests from internal and external customers. Support IT outsourcing project activities. Technically understand customer needs, identify company-provided solutions, and discuss optimal solutions with the team to meet customer requirements. Provide technical support via telephone, e-mail, or remote access tools. Contact vendors and manufacturers for platform-specific issue resolution. Participate in training and certification programs for solutions included in the company’s portfolio. Collaborate with other IT teams to resolve complex issues. Complete reports and documentation for implementations and activities conducted at client sites. Configure, maintain, and administer data, voice, video, on-site, and remote environments, aligned with customer and organizational needs. Administer operational environments by implementing updates, assessing impacts, and coordinating with system owners. Perform maintenance, resolve production issues, and guide users and operators on environment usage. Perform other duties related to this role as directed by the immediate supervisor. **Desirable Qualifications / Preferred Knowledge** Experience with remote support engagements. Understanding of computer hardware, operating systems, and common applications. Ability to interact effectively and courteously with users and resolve issues efficiently. Capability to identify and resolve technical problems. Skill in documenting procedures and problem resolutions. Ability to explain technical problems and solutions clearly and understandably to non-technical users. Proficiency in using ticketing systems to log and track support requests. Preparedness to handle a variety of issues and unexpected situations. **Required Skills** Enthusiasm for learning; Negotiation and communication skills; Interpersonal relationship skills; Analytical, abstract, and extrapolative skills; Planning and activity management skills; Initiative and creativity. **Employment Contract Information** **Compensation:** To be determined, based on the company's Career Development Plan Work Hours: 44 hours per week (Monday to Friday, 08:00–12:00/14:00–18:00, and Saturdays 08:00–12:00). **Benefits:** Meal Allowance (R$ 620.00) Health and Dental Insurance (50% employer-paid, no co-payment) Career Development Plan Access to online learning platforms and courses. **Work Model:** On-site **Location:** Araguaína/TO ### **Department:** IDX Data Centers