IT Support Analyst

Description

Job Summary: We are seeking an IT support professional to provide customer service, perform system maintenance, and administer operational environments, working on outsourcing projects. Key Highlights: 1. Opportunity for continuous professional development 2. On-site and remote technical support activities 3. Participation in IT outsourcing projects Would you like to work for a technology-driven company that offers new challenges, a career development plan, and a work environment focused on continuous professional growth? Review the profile below and apply! **Education** Completed high school; completed or ongoing undergraduate degree in Information Systems, Computer Science, or related fields. **Responsibilities and Duties** Provide on-site and remote customer support for IT-related issues. Respond to technical support requests from internal and external customers. Support activities related to IT outsourcing projects. Technically understand customer needs, identify solutions offered by the company, and discuss with the team the best solutions to meet customer requirements. Provide technical support via phone, e\-mail, or remote access tools. Contact vendors and manufacturers for platform-specific issue resolution. Participate in training and certification programs for solutions included in the company's portfolio. Collaborate with other IT teams to resolve complex issues. Complete reports and documentation for implementations and activities performed at client sites. Configure, maintain, and administer data, voice, and video environments—both on-site and remote—aligned with customer and organizational needs. Administer operational environments, implement updates, and assess and evaluate impacts with system owners. Perform maintenance, resolve production issues, and guide users and operators on environment usage. **Experience** Hardware and software maintenance. Telecommunications and telephony links. IT infrastructure and security solutions. Windows 7, 8, and 10 Pro Microsoft, AD, DNS, DHCP, DC, IIS, etc. Network services and protocols. Internet services. Helpdesk systems. **Technical Knowledge** Provide on-site and remote customer support for IT-related issues. Respond to technical support requests from internal and external customers. Support activities related to IT outsourcing projects. Technically understand customer needs, identify solutions offered by the company, and discuss with the team the best solutions to meet customer requirements. Provide technical support via phone, e\-mail, or remote access tools. Contact vendors and manufacturers for platform-specific issue resolution. Participate in training and certification programs for solutions included in the company's portfolio. Collaborate with other IT teams to resolve complex issues. Complete reports and documentation for implementations and activities performed at client sites. Configure, maintain, and administer data, voice, and video environments—both on-site and remote—aligned with customer and organizational needs. Administer operational environments, implement updates, and assess and evaluate impacts with system owners. Perform maintenance, resolve production issues, and guide users and operators on environment usage. Perform other duties related to this role, as directed by the immediate supervisor. **Desirable Qualifications / Preferred Knowledge** Experience with remote support. Understanding of computer hardware, operating systems, and common applications. Ability to interact effectively and courteously with users while resolving issues. Capability to identify and resolve technical problems. Skill in documenting procedures and problem resolutions. Ability to clearly and understandably explain technical problems and solutions to non-technical users. Proficiency in using ticketing systems to log and track support requests. Preparedness to handle a variety of issues and unexpected situations. **Required Skills** Enthusiasm for learning; Negotiation and communication skills; Interpersonal relationship skills; Analytical, abstract, and extrapolative skills; Activity planning and management; Initiative and creativity. **Employment Contract Information** **Compensation:** To be determined, according to the company’s Career Development Plan. Work Schedule: 44 hours per week (Monday to Friday, 08:00–12:00/14:00–18:00\), and Saturdays, 08:00–12:00\). **Benefits:** Meal Allowance (R$ 620.00\) Health and Dental Plan (50% employer-paid, no co-payment) Career Development Plan Access to online learning platforms. **Work Model:** On-site **Location:** Araguaína/TO ### **Department:** IDX Data Centers