Implementation Analyst | On-site

Description

Job Summary: The professional will be responsible for implementing and configuring the Spincare system, providing customer training and support, and ensuring successful implementation. Key Highlights: 1. Implementation and configuration of systems 2. Training and customer support on the Spincare tool 3. Focus on implementation success and customer relationship Join the Pulsati team! *We develop technological solutions for healthcare companies of all sizes and segments.* *The most essential ingredient of PULSATI is investment in people focused on innovation. Together, we have over 30 years of experience on this healthcare journey.* *Since then, we have united our efforts toward a single purpose—empathy to achieve collective results.* *We believe that what will differentiate our company from others is the importance we place on the people who work with us. Our employees’ and service providers’ experience, skills, and expertise will determine our market success.* *We accomplish this with agility, commitment, technology, design, and a qualified team capable of delivering end-to-end, integrated solutions with a single point of contact. **Position:** ---------- Conduct customer training on the Spincare tool, monitoring their progress. Perform system configuration according to the client’s business processes. Provide customer support throughout the entire implementation period. Monitor and manage implementation schedules and milestones. Prepare execution minutes, reports, and user support materials. Maintain active customer relationships, ensuring alignment and implementation success. **Requirements:** --------------- Experience in system implementation processes. Knowledge of the healthcare sector, preferably in hospital environments. Experience in customer training and monitoring system usage adoption. Experience in system configuration conducted jointly with clients. Experience providing customer support during the implementation period. Ability to monitor and manage implementation schedules. Experience preparing minutes, execution reports, and support materials. Willingness to travel. Proficiency in Microsoft Office (Excel, Word, PowerPoint). Strong communication skills for interacting with users, managers, and executives. Logical reasoning for problem prioritization and resolution. Ability to manage multiple activities and customers simultaneously. Strong interpersonal skills, teamwork orientation, and customer service focus.