Administrative Analyst

Description

Job Summary: Administrative Analyst focused on Sustainability and Customer Success to manage the customer journey, perform data analysis, and carry out administrative tasks. Key Highlights: 1. Customer Success execution and continuous relationship management 2. Data analysis and dashboard creation in Power BI 3. Preparation of managerial reports and administrative materials **Administrative Analyst – Sustainability / Customer Success** * Contact customers after installation, scheduling and conducting onboarding meetings; * Conduct meetings to validate results, monitor progress, and collect data; * Monitor the customer journey, ensuring a positive and continuous experience; * Deliver Blue World Certificates and conduct external customer relationship visits; * Complete and update Excel spreadsheets related to customer water consumption; * Create, maintain, and enhance dashboards, reports, and data models—primarily in **Power BI**; * Prepare and communicate results letters and managerial reports; * Produce administrative materials, including: * Kick-off presentation (PDF); * Technical capability certificate; * Certificates; * Manage inventory of **Blue World Certificate** trophies and frames. **Desired Experience** * Prior experience in: * Customer Success or corporate customer support; * Administrative or analytical functions; * Direct customer interaction (onboarding, meetings, and follow-up). * Experience with: * Data collection, analysis, and presentation; * Preparation of managerial reports and KPIs; * Administrative routines and document organization. **Technical Skills (Essential)** * **Intermediate to advanced Excel**; * **Power BI**. **Behavioral Competencies** * Strong verbal and written communication skills; * Organized profile with attention to detail; * Analytical ability; * Proactivity and autonomy; * Ease in building and maintaining customer relationships; * Process-oriented mindset and commitment to continuous improvement; * Responsibility for deadlines and data quality. Employment Type: Full-time CLT Compensation: R$2\.500,00 \- R$3\.000,00 per month Benefits: * Meal allowance * Food voucher * Transportation allowance