B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: A professional to perform installation and repair of FTTH and FTTA network technologies, ensuring connectivity and service quality for internet. Key Highlights: 1. Installation and repair of FTTH and FTTA networks 2. Focus on quality and excellence in internet services 3. Collaborative and responsible work environment We are Alloha Fibra, the largest independent fiber-optic group in Brazil. A connected and united team, passionate about technology and transformation, delivering high-speed internet across every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will be challenged to: * Perform residential customer installation and repair services for FTTH and FTTA network technologies; * Troubleshoot and resolve service issues—including slow speed, Wi-Fi problems, no connectivity, intermittent connections, etc.; * Remove cables from canceled customers to free up capacity for new customers; * Assess network feasibility where the commercial team is uncertain whether coverage exists; * Relocate equipment within the same residence (room-to-room moves); * Relocate equipment to a new address upon customer request; * Perform upgrades—replacing or adding equipment when customers change their service plans; * Attend trainings and meetings when invited; * Perform other duties consistent with the role. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education; * Valid Brazilian driver’s license, Category B (permanent); * NR-10 (electrical safety) and NR-35 (work at heights) certifications preferred; * Intermediate Microsoft Office proficiency; * Availability for flexible working hours and travel; * Prior experience in telecommunications companies preferred. **Additional Benefits** * Medical insurance * Dental insurance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão — PCD-dependent support benefit * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airfare purchases, hotel bookings, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal Guided by the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This achievement is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything we do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, supported by over 140,000 kilometers of fiber-optic infrastructure and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our workplace into a collaborative and responsible environment for people and for business sustainability. For more information, visit https://alloha.com/