B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: Professional to perform installation and repairs of FTTH and FTTA network technologies for residential customers, ensuring connectivity and service quality. Key Highlights: 1. A connected and united team, passionate about technology and transformation 2. We believe in the power of digital inclusion and a better future 3. We value diversity and ethics We are Alloha Fibra, the largest independent fiber-optic group in Brazil. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Performing installation and repair services for FTTH and FTTA network technologies for residential customers; * Repairing / resolving service issues, such as slow speeds, Wi-Fi problems, no connectivity, intermittent connections, etc.; * Removing cables from canceled customers to free up capacity for new customers; * Verifying service feasibility when the commercial team is uncertain whether our network is available in a given area; * Relocating equipment within the same residence (room-to-room); * Relocating equipment to a different address upon customer request; * Performing upgrades—replacing or adding equipment when the customer changes their plan; * Participating in trainings and meetings when invited; * Other duties consistent with the role. **Requirements and Qualifications** Ideal Candidate Profile: * Completed high school education; * Valid Brazilian driver’s license, Category B (permanent); * Desirable: NR 10 (electrical safety) and NR 35 (work at heights) certifications; * Intermediate Microsoft Office proficiency; * Availability for flexible working hours / travel; * Prior experience in telecommunications companies is desirable. **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available for those enrolled in Amil health plan) * E-learning platform on Intranet * Tour House: 5%–12% discounts on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything we do—always focused on delivering the best products, services, and customer support. **We value diversity**, represented by our employees and customers across all regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative and responsible space for people and business sustainability. For more information, visit https://alloha.com/