Technical Assistance Supervisor

Description

Job Summary: The professional will coordinate and supervise the technical assistance department, ensuring customer satisfaction and optimizing processes. Key Highlights: 1. Continuous professional growth and development 2. Collaborative, dynamic, and innovative environment 3. Exposure to major brands in the automotive market The **Enzo Group** is a family-owned company with a successful trajectory that began in **1984**, driven by the purpose of becoming a benchmark in the automotive sector. With **over 40 years of history**, the Enzo Group has built a solid path based on innovation, trust, and passion for people and cars. Headquartered in **Campo Grande (MS)**, the Enzo Group operates in the states of **Mato Grosso do Sul, Mato Grosso, and São Paulo**, and is recognized as one of the most traditional and innovative brands in the automotive market. The Group operates through dealerships and service companies, with its administrative and financial activities centralized in Campo Grande/MS — the strategic heart of the business. The Enzo Group’s portfolio includes some of the **most desired and recognized brands in the market**, such as: **Fiat Enzo, Fiat Alpavel, Kampai Toyota, Guará Renault, Enzo Caminhões Mercedes\-Benz, Kcinco Volare and Agrale, Enzo Jaguar Land Rover, Nação Chevrolet, Enzo CJDR, Enzo Jeep, Enzo Ram, Enzo Eletric (Leapmotor), Enzo Geely and Enzo Volvo.** **Career and Professional Development:** At the Enzo Group, we believe that the company’s growth begins with the growth of its people. Therefore, we continuously invest in **professional development**, offering learning opportunities, training, and career advancement within a collaborative, dynamic, and innovative environment. Here, we value talent, encourage ownership, and recognize performance. Working at the Enzo Group means having the opportunity to build a **solid career**, with constant challenges, exposure to major market brands, and room to develop and grow alongside the company. Today, we have over one thousand direct employees committed daily to upholding our values: agility in driving business growth; differentiation through value delivery to customers via an attentive, detail-oriented team; systemic vision and operational efficiency; and enabling people’s development to ensure the Group’s growth and longevity. Responsible for coordinating and supervising the technical assistance department, ensuring customer satisfaction, optimizing processes, disseminating strategies, analyzing departmental performance indicators, promoting sales from the technical reception, and ensuring maximization of the department’s profitability and achievement of pre\-established targets set by the business unit and/or manufacturer. * Ensure achievement of the Enzo Group/manufacturer budget targets; * Ensure harmony within the technical assistance department; * Ensure all operational processes comply with manufacturer and Group regulations; * Ensure quality and satisfaction targets are met.