Technical Support

Description

Job Summary: Technical support professional in IT, providing active and responsive assistance, using diagnostic tools, and collaborating in teams for continuous improvement. Key Highlights: 1. Passion for technology and helping people 2. Active and responsive technical support via phone, chat, or email 3. Teamwork for continuous process improvement IT Opportunity – Technical Support Are you passionate about technology and enjoy helping people? Then this position is for you! What You Will Do: Provide active and responsive technical support via phone, chat, or e\-mail to broadband internet users; Use diagnostic tools to identify issues and deliver effective solutions; Log and analyze support tickets, ensuring the best customer experience; Collaborate in teams to continuously improve support processes. What We Offer: Salary: R$ 1\.800,00 \+ performance-based variable Meal/food allowance (VA/VR) of R$ 23.00/day on Flash card Transportation allowance (VT) Outpatient + Hospital Health Plan (after probation period) Dental Plan (after probation period) Permanent CLT employment contract Schedule: 7h20/day from Monday to Saturday (Sundays by rotation); Shifts: 8:00 AM to 4:20 PM or 11:00 AM to 7:20 PM\. Location: On-site – Assis Brasil Avenue 3982, Room 808 – Sarandi\- POA/RS. What We Seek: Completed high school education; Strong oral and written communication skills; Fast and accurate typing; Basic computer knowledge; Ability to proactively and calmly solve problems. Minimum Education Level: High School (Secondary Education) * VA * VR * VT