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Job Summary: At Alper, the Concierge channel provides tactical support to employees and dependents of clients for any requests or guidance regarding the use of benefits, offering second-level support for issues not resolved with the insurer. Key Highlights: 1. Personalized service and tactical support to client employees 2. Second-level support for complex health insurance issues 3. Monthly training sessions and continuous support for team development **About Alper Seguros** To protect what matters most, you need people you can trust by your side. That’s why we created ALPER, one of the largest insurance brokerage firms in the country. Here, our clients benefit from a team of specialists who constantly seek solutions to ensure the best alternatives and protection options for thousands of companies. Through technology, data, in-depth studies, and our specialists’ broad expertise, we guide our clients toward the best decisions. We are the first insurance brokerage firm to launch a startup acceleration program, bringing more technology and innovation to our internal processes and to our clients’ success. We hold the GPTW certification for the fifth consecutive year, reinforcing our commitment to delivering an excellent experience for our employees as well. **Responsibilities and Duties** At Alper, personalized service to our clients goes beyond HR support. Therefore, we have the Concierge channel, which delivers tactical support to employees and dependents of our clients regarding any request or guidance on using benefits administered by us (health, dental, life, or pension). This is second-level support for anything the insured could not resolve directly with the insurer through official channels. We assist with requests such as surgery authorizations, locating accredited networks for specific procedures, coverage confirmations, guidance and resolution of reimbursement process complaints, and other topics the insured may require. Always applying the best customer service techniques to ensure empathetic, comfortable, technically sound, and secure support during such delicate and critical moments for our clients. To perform this work, concierges receive monthly training, daily stand-up meetings, and one-on-one sessions with leadership, ensuring the team receives all necessary support for its development. Our service is omnichannel, aiming to serve customers on their preferred platform while maintaining SLA records, controls, and quality surveys. Knowledge and experience in customer service and health insurance will be important differentiators, along with interest in developing client relationship skills. **Requirements and Qualifications** Completed or ongoing undergraduate degree; ERP or customer service tools; Consultative and excellence-oriented customer service mindset; Empathy and kindness; Organization and time management; Logical reasoning and problem-solving ability; Systemic vision; Sense of prioritization and organization for appropriate follow\-up; Creativity to identify innovations that improve services delivered. **Additional Information** **Our Benefits:** * Medical and Dental Assistance covered by Bradesco Seguros; * SulAmerica Dental Plan at no cost to the employee; * Totalpass: Plans with top-tier gyms and exclusive pricing; * Life Insurance; * Meal or Food Allowance; * Transportation Allowance; * Profit Sharing (PLR); \- Omni Saúde \- Medication Benefit with monthly coverage (by enrollment); \- Meu Pet Club \- Plans for your four-legged loved ones with exclusive pricing (by enrollment); * Discount on Personal Insurance contracts for you, your parents, children, and spouse; * Holiday on Insurance Professional Day; * Dr. Alper — our telemedicine service; * Partnerships with language schools, study abroad programs, universities, and various courses. **Apply Now!** At Alper, we do not discriminate based on race, color, religion, gender or gender identity, nationality, disability, sexual orientation, ancestry, or age, because we believe it is highly valuable to share diverse ideas and perspectives. With varied backgrounds and viewpoints, our crew members can truly understand our clients and find the best solutions. For us, ensuring a successful business strategy is just as important as nurturing a collaborative culture. **People Caring for People** is more than our internal slogan—it is the essence of our leadership: inspiring, supporting, and building relationships of trust. This human-centered approach has been fundamental in tackling major challenges—such as strategic acquisitions and the adoption of innovative technologies—transforming both how we work and how we serve our clients. This living culture reflects in our day-to-day, where our essence revolves around **caring, developing, and celebrating.** We care for our people with empathy and respect, develop talent and amplify each individual’s growth, and celebrate every achievement—making us stronger and driving us forward with every delivery. If you’re seeking new challenges and want to join a high-performance team with growth opportunities and extensive learning, this is your place. **Learn More About Us:** Alper is the fifth-largest insurance brokerage firm in Brazil. Here, our clients rely on a team of specialists who continuously pursue customized solutions to guarantee the best and most suitable protection options for thousands of companies and individuals. We are a market consolidator, present across multiple states in the country. \+ 29 offices \+ 1,200 employees \+ 20,000 client companies \+ 1.3 million lives administered \+ R$ 6 billion in managed premiums \#VemSerAlper
