Browse
···
Log in / Register
Job Summary: Join the customer service division of Brazil's largest integrated healthcare network, working in an agile and innovative environment that values leadership and diversity. Key Highlights: 1. Coordinating teams, analyzing questions, and proposing managerial solutions 2. Ensuring excellence in customer service and support, aiming for customer satisfaction 3. Ability to propose, implement, and ensure process improvement initiatives Join the customer service division of Brazil's largest integrated healthcare network. Here you will find an agile environment that values innovation and leadership. In this team, you will have the opportunity to oversee patient care across Hospitals, Laboratories, and the Customer Service Center of Brazil's largest integrated healthcare network. We care comprehensively, which is why we are present at every touchpoint in the lives of millions of patients—and this is how we achieve outstanding results, embracing all individuals exactly as they are. **Diversity matters to us!** We recognize that diversity expands innovation in workplaces, but above all, we are certain that we are part of the transformation. We promote dignity and respect for all individuals, so they feel safe being their authentic selves. Our opportunities are open to everyone who believes in transforming the future of healthcare. We encourage applications from all who recognize the importance of building a prejudice-free, harassment-free, and discrimination-free environment—be part of the transformation and \#VemSerDasa. Together, we always deliver our best. Be the person who transforms the future of healthcare, **\#VemPraDasa \#DasaLovers \#VemSerDasa** **Important:** We do not charge any fees during our selection processes. **Responsibilities and Duties** * Coordinate teams by analyzing and clarifying questions and proposing optimal managerial solutions, while also interacting with technical departments and medical staff; * Ensure excellence in customer service and support, aiming for customer satisfaction and high-quality service delivery; * Ability to propose, implement, and ensure process improvement initiatives within the unit; * Analytical, proactive, and solution-oriented approach to meeting brand requirements, resolving issues, and achieving goals. **Requirements and Qualifications** * Completed undergraduate degree in Biomedicine, Pharmacy, Biology with Clinical Analysis, or Nursing; * Postgraduate degree in Hospital Management or related fields is desirable; * Prior experience in team management and leadership; * Preferred experience as a leader/supervisor/coordinator in diagnostic units; * Preferred training in leadership and team management; * Experience in analysis and management of performance indicators; * Proficiency in Microsoft Office and computerized systems. **Additional Information** Position: Fully on-site By caring for our people, we become the healthcare system that people desire and the world needs—check out our benefits: * Nutrition support: Meal Allowance/Meal Voucher or On-site Cafeteria (depending on location); * Health support: Health Insurance and Life Insurance; * Development support: Dasa University, Career and Development Cycle, Technology/PMAX Academies, and the Crescer Program within Dasa; * Others: Transportation Allowance and Performance Bonus (PPR). Only Dasa offers—the Health Program, built upon five pillars: * Spiritual: Yoga; * Physical: TotalPass, Primary Care Clinic, discounts on exams and vaccines; * Intellectual: Dasa University; * Relational: UAU Benefits Club and SESC benefits; * Emotional: Telepsychology. * Benefits may vary depending on the region and brand associated with the position. Important: You are applying to our talent pool for positions across Brazil, in locations where Dasa operates (Northeast, Central-West, Southeast, and South regions of Brazil). Therefore, please note that once a suitable vacancy arises matching your profile, we will contact you. Meanwhile, keep your information updated and complete all online assessment stages, enabling us to learn more about you. **Be part of the future of healthcare** Our passion for caring for people and delivering the best experience to our customers drives us forward. Have you ever considered joining Latin America’s largest laboratory network and contributing to transforming the future of healthcare? Here, we constantly seek innovative solutions for disease detection and prevention, focusing on compassionate care, quality excellence, and holistic attention. We are a reference in technology and innovation, offering a comprehensive portfolio of tests and services that enables us to care for over 20 million patients annually. Join our purpose and experience daily what it means to transform healthcare with excellence, empathy, and commitment. **Being Dasa means being yourself** We believe diversity fuels innovation and, above all, is essential to building a fairer, more inclusive, and transformative environment. We value respect, creating a space where everyone feels safe being their true selves. Thus, our opportunities are open to those who identify with our purpose of transforming the future of healthcare. To access more opportunities, visit: dasa.com.br/carreira **\#VemSerDasa** **Important:** We do not charge any fees during our selection processes.
