Customer Operations Analyst

Description

Job Summary: Junior Customer Operations Analyst to organize and govern Support, Implementation, Customer Success, and Training processes within a company undergoing structural development. Key Highlights: 1. Organizing and governing Customer Operations processes. 2. Opportunity to work in a small-scale environment with hands-on experience and continuous learning. 3. Focus on continuous improvement, documentation, and processes. **Job Opening: Junior Customer Operations Analyst (CustOps)** A small-sized company currently structuring its Customer Operations department is seeking a **Junior CustOps Analyst** to help organize and govern processes related to **Support, Implementation, Customer Success, and Training**. **Main Responsibilities:** * Monitor tickets, deadlines, and SLAs, ensuring consistent system updates. * Support Level 1 support activities and the organization of support operations. * Audit information handover between departments (Implementation, Support, and Customer Success). * Create and maintain knowledge base articles and training materials. * Support daily stand-ups, operational routines, and basic departmental metrics. **Ideal Candidate Profile:** * Junior-level professional, organized, proactive, and responsible. * Strong written communication skills and attention to detail. * Interest in processes, documentation, and continuous improvement. * Comfortable working in a small-scale environment with hands-on experience and continuous learning. **Education Requirements:** Completed undergraduate degree in Business Administration, Management Processes, Information Systems, or related fields. **Benefits:** Meal Voucher (VR), Transportation Voucher (VT), and Health Insurance **Employment Type:** CLT – On-site or Hybrid (3 days per week) Minimum Education Level: Undergraduate Degree