Director of VIP

Description

Summary: As Director of VIP, you will own the entire VIP business line, building a predictable, scalable, data-driven VIP revenue engine that fuels Gamdom’s next era of growth. Highlights: 1. Lead and build a high-performance VIP organization. 2. Drive revenue growth and margin efficiency for the VIP segment. 3. Develop personalized engagement frameworks using behavioral and predictive data. **Help Us Redefine How People Gamble Online** Gamdom isn’t here to be “another online casino.” We’re building a next\-generation wagering ecosystem \- faster, smarter, more personal, and more entertaining than anything the industry has seen. We move like a tech company, think like a data company, and treat our players like partners, not transactions. **Your mission:** Turn our VIP function into a commercial engine that defines the future of high\-value player experience in crypto gambling. **Role Overview** ----------------- As Director of VIP, you will own the entire VIP business line \-from revenue and portfolio performance to team leadership, operational design, and commercial strategy. You will build a predictable, scalable, data\-driven VIP revenue engine that fuels Gamdom’s next era of growth. **Key Responsibilities** ------------------------ ### **Strategic Leadership** * Own full P\&L for the VIP segment, driving revenue growth and margin efficiency. * Build a structured portfolio model where every VIP Manager runs a measurable book of business. * Transform VIP from reactive service to a predictable, revenue\-producing function. * Develop segmentation frameworks for whales, high\-potential players, and churn\-risk cohorts. * Improve bonus efficiency to maximize sustainable value. ### **Team Leadership \& Development** * Build and lead a high\-performance VIP organization. * Hire, upgrade, and restructure talent as needed \- you own the team and the standards. * Create a culture of portfolio ownership and commercial accountability. * Coach managers in relationship management, negotiation, and strategic retention. * Maintain communication standards aligned with Gamdom’s premium, crypto\-native brand. ### **Player Experience \& Commercial Intelligence** * Build personalized engagement frameworks using behavioral and predictive data. * Identify and act on key player inflection moments. * Lead proactive reactivation and retention initiatives. * Ensure all touchpoints are discreet, instant, frictionless, and commercially smart. ### **Cross\-Functional Collaboration** * Partner with Product \& Data to develop dashboards, triggers, and CRM capabilities. * Influence product roadmap, promo structures, and lifecycle strategy. * Ensure VIP priorities move through the organization without friction. ### **Operational Excellence** * Define and track critical KPIs: revenue per manager, LTV growth, churn conversion, bonus performance, etc. * Build forecasting models for value trajectories and revenue predictability. * Systematize workflows, SOPs, and review cycles to enable scale. * Maintain a high\-accountability, no\-complacency culture. **You Bring** ------------- * Proven track record in building or scaling high\-performance commercial/VIP organizations. * Highly structured, organized, and process\-driven mindset. * Exceptional people leadership and relationship\-building skills. * Strong commercial acumen and executive presence. **What Success Looks Like** --------------------------- * A VIP department running as a scalable, predictable revenue engine. * Managers owning their portfolios with discipline, autonomy, and commercial impact. * Tangible lifts in GGR, LTV, retention, and unit economics. * A VIP ecosystem that truly reflects Gamdom’s mission of redefining how people gamble online.