TECHNICAL SUPPORT ASSISTANT - Downtown

Description

Job Summary: A Technical Support Assistant professional responsible for customer service, basic technical support, resolution of minor technical issues, and routine support tasks. Key Highlights: 1. Initial customer service via WhatsApp 2. Basic technical support (password reset, Wi-Fi, router, connection tests) 3. Minor technical resolutions and customer guidance Human Resources Consulting is seeking a Technical Support Assistant in Passo de Torres (Downtown). Triunfo Engenharia is a Brazilian company operating in the infrastructure and construction sector. With solid experience, the company stands out in large-scale projects and public\-private partnerships. **Responsibilities:** Initial customer service via WhatsApp. Basic technical support (password reset, Wi\-Fi, router, connection tests). Incident logging and escalation to Level 2\. Minor technical resolutions and customer guidance. Tasks related to Technical Support Assistant routines. Position based in Passo de Torres / SC. Previous experience as Support Analyst, Support Technician, Technical Support Assistant, or Support Specialist may indicate alignment with some activities of this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: 2\.500,00 * Benefits disclosed during the interview stage. **Additional Information:** * Contract type: Permanent \- On-site. * Duration: Full-time * Working hours: To be determined.