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Job Summary: The professional will intervene and support customers regarding digital leads, record sales information, and monitor pending items to ensure process continuity. Key Highlights: 1. Opportunity to gain knowledge and develop within an innovative company 2. Focus on human support for digital leads and continuity of the customer journey 3. Collaboration with Marketing and Sales to enhance digital workflows We work tirelessly to connect people. Therefore, working at VERO is the ideal opportunity for those who enjoy challenges. More than that, it is an opportunity to gain knowledge and grow within a forward-looking company. Our Digital Sales team is expanding — see more details about this position below. **Responsibilities and Duties** * Intervene in digital leads requiring human support — provide clarifications and additional information when automation is insufficient. * Support customers during critical moments of their journey — such as re-engagement after abandonment or complex inquiries — ensuring process continuity. * Accurately record sales information in internal systems — ensuring integrity and reliability of commercial data. * Schedule and track installations or deliveries — ensuring adherence to deadlines and quality of the customer experience. * Monitor and resolve incomplete or flawed sales pending items — escalating to responsible departments for prompt resolution. * Report journey, system, or communication failures — collaborating with Marketing and Sales to refine and improve digital workflows. **Requirements and Qualifications** * Completed High School; * Experience in operational process management (scheduling, recordkeeping, pending items); * Familiarity with the digital customer journey; * Proficiency in Excel and basic analytical tools; * Proactivity; * Analytical mindset; * Strong communication skills; * Flexible availability; * Motivation to achieve goals; **Additional Information** #### **Working Hours:** 1\- Monday to Friday, 8 AM to 5 PM / Saturdays, 4 hours (to be arranged) 2 \- Monday to Friday, 11 AM to 8 PM / Saturdays, 4 hours (to be arranged) 3 \- Monday to Friday, 12 PM to 9 PM / Saturdays, 4 hours (to be arranged) #### **We Offer:** * PPR (Profit Sharing Program) * Flexible Meal/Voucher Allowance * Transportation Allowance * Health Insurance * Dental Insurance * Life Insurance * Daycare Assistance * Assistance for Children with Disabilities * Birthday Day Off (one day off during your birthday month) * TotalPass (discounts at gyms/sports facilities) * Corporate University * PAS (VERO Social Support Program) This position is open to candidates with disabilities (PCDs). At VERO, we value Diversity because we believe sharing ideas and diverse perspectives is essential to representing our customers effectively! VERO values Privacy and Personal Data Protection. The candidate’s personal data will be processed in accordance with our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, under the dedicated section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of service quality and agile customer support to simplify the world for each customer. Today, VERO ranks among the largest broadband providers in Brazil, serving over one million subscribers. Our purpose is to lead the (r)evolution of the customer experience — beyond connectivity. It’s not just about doing more, but doing better. Our services serve as bridges enabling people to access knowledge, entertainment, and high-quality, high-speed interactions. We know every person has their own world — and we pay close attention to what that world needs. **VERO — As big as your world!**
