Job Summary: The professional will be responsible for receiving and serving customers in person or by phone, clarifying inquiries, registering documents, and scheduling appointments, ensuring an organized environment and personalized service. Key Highlights: 1. Direct and personalized customer service, either in person or by phone 2. Organization and management of patient appointments and documentation 3. Opportunity for career growth within Brazil's leading orthodontic network Receive and provide direct customer service in person or by phone, clarify inquiries, and complete, register, and verify various documents. **Responsibilities and Duties** * Follow work instructions specified in the company's Standard Operating Procedures manual; * Maintain equipment and the workplace in an organized manner, ensuring their proper upkeep; * Serve customers by providing all necessary support, either in person or by phone; answer customer questions and clarify doubts related to clinic operations; * Receive and register orthodontic documentation, radiographs, and complementary exams; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS reminders; * Occasionally schedule appointments for new patients and those currently undergoing treatment; * Reschedule appointments for customers who missed their scheduled visits; * Receive customer payments for services rendered, recording transactions in the management system; * When handling cash receipts, prepare and submit daily cash reports to the company's administrative supervisor; * Assist customers in using the self-service kiosk; * Provide personalized service to waiting customers and their companions; * Promote thematic and promotional campaigns to customers, guiding procedures, clarifying doubts, distributing gifts, etc.; * Regularly monitor ambient temperature and background sound levels, as well as TVs and radios in waiting areas; * Accurately record and objectively relay messages to respective departments/sectors; * Monitor and manage the PABX system, redirecting incoming calls to appropriate departments/sectors; * Occasionally contact new patients to schedule their first appointment; * Monitor the operation of the self-service kiosk; * Ensure general organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training sessions provided by the company. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Customer service experience; * Basic mathematical calculation skills. Competencies * **Communication:** Verbal fluency; clear diction; writing and grammar proficiency; communication skills; negotiation skills. * **Social:** Interpersonal relationship skills; teamwork; ability to interact with the public; friendliness. * **Behavioral:** Empathy; ethics; proactivity; initiative; commitment; conflict management; assertiveness; discretion; dynamism; responsibility. * **Organizational:** Time management; planning and organization. **Additional Information** We are Brazil's largest orthodontic network! We were founded with the purpose of democratizing and modernizing dental care through humanized, high-quality services offered at accessible prices. With **over 20 years** of experience, we operate more than **350 units** across Brazil and have served over **8 million satisfied customers**, many of whom proudly display the OrthoDontic smile. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**
João Silva
Indeed · HR
João Silva
Indeed · HR
