Collections Operator

Description

Job Summary: This professional will directly contact clients to negotiate debts, record interactions, monitor payments, and comply with the Consumer Protection Code (CDC), with an emphasis on credit recovery targets. Key Highlights: 1. Debt negotiation with a focus on credit recovery. 2. Handling various types of collections, from preventive to reactive. 3. Developing skills in communication, empathy, and negotiation. Main Responsibilities: Client contact (phone, WhatsApp, email, or collection systems) Debt negotiation, proposing agreements, installment plans, and deadlines Recording interactions in the system (payment promises, agreements, statuses) Monitoring payments and ensuring agreement compliance Compliance with the Consumer Protection Code, avoiding abusive practices Working toward credit recovery targets Types of Collection: Preventive collection: before or shortly after due date Friendly collection: cordial negotiation Active collection: direct and frequent contact Reactive collection: responding when the client contacts the company Important Skills: Strong communication and persuasion skills Empathy and emotional control Organization and attention to detail Ability to negotiate and handle objections Basic knowledge of finance and collection systems Employment Type: Full-time CLT Compensation: R$1.600,00 - R$2.000,00 per month Work Location: On-site