Funeral Assistant

Description

Job Summary: A multifunctional support professional to work at the unit, assisting with administrative routines, customer service, ceremony preparation, and infrastructure maintenance. Key Highlights: 1. Focus on customer and supplier service, providing information and support. 2. Essential support in the unit's administrative and operational routines. 3. Active participation in organizing and executing ceremonies and services. WE WANT YOU ON OUR TEAM! We are proud to say that we have a team of over 4,000 employees working synergistically across more than 150 cities, and that we are the driving force behind the Group’s development and evolution. To fulfill our mission, we need people who take pleasure in serving, who inspire and transform. Here, our mission is to inspire care at all times—meaning we respect and promote diversity and inclusion in all positions. JOIN GROUP ZELO! Please note: All our job openings are open to persons with disabilities (PCD). WHAT YOU WILL DO: * Serve suppliers and customers by providing information about products and services. Identify the nature of requests from internal and/or external customers, and assist them when necessary. * Support family service by receiving and verifying the documentation required for service execution. * Assist with the unit’s administrative routines, including document organization, material control, and data entry into specific systems. * Assist in activities related to funeral ceremonies, transportation, burial, and/or cremation, supported by other professionals. * Participate in procedures for preparing the body, decoration, and transportation. * Monitor scheduling of visitations and burials to ensure adherence to plans. * Contact cemeteries and suppliers to meet internal demands. * Maintain the workplace and tools clean and organized, including the unit’s vehicle, contributing to maintenance and care. * Control inventory of materials used in internal processes and request replenishment. * Attend internal training sessions aimed at improving your performance, as well as providing inputs and information about processes and procedures under your expertise to develop new internal or external training modules as needed. * Support on-the-job training for new employees, guiding them on tool usage, processes, procedures, and/or company policies. * Attend internal meetings and trainings on processes, procedures, policies, and regulations to ensure alignment and up-to-date knowledge. WHAT WE NEED: * Experience in customer service IS THIS POSITION A PERFECT FIT FOR YOU? APPLY NOW AND JOIN THIS SUCCESSFUL TEAM! * Minimum Education: Elementary School (1st level)