Job Summary: The Operational Supervisor ensures operational efficiency and quality by supervising teams and processes, acting as the primary contact for clients, and developing the team. Key Highlights: 1. Operational Management: Ensure excellence in cleaning, security, and maintenance. 2. Customer Relationship: Serve as the focal point and align expectations. 3. Leadership and Development: Guide and empower the field team. Operational Supervisor Job Description: The Operational Supervisor will be responsible for ensuring the company’s operational efficiency and quality by supervising operational teams and processes. Responsibilities: * Supervise operational teams, ensuring achievement of targets and adherence to quality standards * Prepare performance reports and propose process improvements * Conduct training and capacity-building sessions for the team * Monitor performance and productivity indicators * Ensure the safety and integrity of personnel and equipment In practice, in summary **Operational Management** You will be responsible for overseeing teams at client sites (condominiums and companies), ensuring that cleaning, conservation, security, and maintenance routines are executed correctly and meet quality standards. This includes frequent site visits, organizing team activities, adjusting work schedules, planning activity timelines, and promptly resolving operational issues. You will also participate in hiring new staff to build the operational team. **Customer Relationship** You will serve as the main point of contact between Alpes and the client. You will communicate with building managers, administrators, and supervisors to understand needs, align expectations, and proactively and professionally resolve day-to-day issues. **Leadership and People Development** You will guide, hold accountable, and develop the field team by delivering operational training, correcting procedures, and monitoring performance—always aiming to enhance employee growth and reduce errors.