Infrastructure and Support Technician

Description

Job Summary: A professional responsible for addressing technical client requests, performing maintenance and support for IT and telecommunications infrastructure. Key Highlights: 1. Commitment to diversity and inclusion. 2. An environment that values interpersonal relationships and transparency. 3. Opportunities for growth and skill development. **We are looking for candidates who enjoy taking on challenges.** In this role, you will be responsible for addressing technical client requests, performing maintenance and support for IT and telecommunications infrastructure. **People with Disabilities and/or Rehabilitated Professionals — Your Talent Is Precious to Us!** We are committed to building a diverse and inclusive talent pool. We believe true innovation stems from diversity and inclusion. Our mission is to simplify life through technology and connectivity, and to achieve this, we value every individual who contributes to our success. **We Cultivate a Growth-Oriented Environment:** Interpersonal relationships are highly valued. Determination to achieve results. Transparency in all our actions and communications. **Responsibilities and Duties** Responsibilities and Duties: Execute customer activation requests and handle customer support/maintenance requests for the unit. Participate in training programs when requested; Perform tasks while prioritizing workplace safety and safeguarding company assets. **Requirements and Qualifications** Experience with FTTH fiber optics, HFC networks, and electrical power systems; Experience with indoor, electrical, and outdoor installations; Ability to interpret telecommunications engineering projects; Willingness to travel; Driver’s License Category B. Full-time Shift **Additional Information** **Regarding benefits, we offer:** * RVI — Incentive-based variable remuneration, * Profit and Results Sharing Program – PLR; * Childcare allowance; * Life insurance; * Meal voucher; * Food allowance; * Transportation voucher; * Mobility allowance; * Unimed health plan; * Dental plan; * Discounts at gyms (TotalPass); * C4Life; * Internet and mobile phone plans with discounts. Nice to meet you — we are Brasil TecPar! For three decades, we have pursued the exciting mission of **simplifying life through technology and connectivity**, transforming Brazil’s digital future. We are a diverse team of technology enthusiasts united by our commitment to creating impactful solutions that improve people’s lives across every corner of the country. We are recognized by the ABRINQ Foundation as a “Child-Friendly Company.” Additionally, we hold certifications from ISO 27001, KINDNS, the Brazilian GHG Protocol Program, and Move for Good! By Q2 2025, we grew by 70.5% and have already connected over one million customers nationwide. Today, we have more than 4,000 TecFriends spread across 8 states in Brazil. Every voice is valued, every idea is an opportunity to make a difference, and **every effort is recognized through semiannual Profit and Results Sharing (PLR).** Here, you’ll have the freedom and support to explore your passions, develop your skills, and reach your full potential. More than connecting — it’s about continuous evolution. Shall we grow together? \#VemSerUmTecFriend